HOPLA Online

Customer support service outsourcing has greatly contributed not only businesses but also the economy as a whole. Besides saving on costs, customer support service outsourcing has improved company culture with lowering levels of stress in the workplace and upgrading the skills of people by working on core business areas. The drastic growth of customer service outsourcing in specific countries in Asia like the Philippines and India is obvious proof of its advantages. Here are the top business sectors that benefit the most from customer support service outsourcing. E-Commerce E-commerce has changed the way we do business. Online shops and websites usually start small and run by a small team. The power of social media has contributed a great deal to the increase of reach, sales and other forms of KPI. This also helps in almost simultaneous feedback from customers based not only on products purchased but also on products displayed on the site. One negative review can ruin everythin...

Keeping a happy team of competitive individuals is part of maintaining a high-functioning Content Moderation Company . In taking care of your employees, it takes more than just the salary increase. Sometimes, improving your company culture and providing performance-based incentives can help increase their motivation. Here are some of the things you can do to reward your employees apart from a salary increase. Planning To Become the Best Content Moderation Company? Every business owner knows that keeping your employees happy and valued is one of the major players of maintaining sustainable growth . Prioritizing your employees’ well-being reflects on your company’s output and will pan out well for the service you provide for your clients. Aside from cash incentives, here are some fun and unique rewards you may want to try out. Team Building Activities Nothing beats a good, old-fashioned summer vacation with the whole company to build camaraderie between your employees. Many are led ...

Technological Revolution and digital advancement have brought unlimited possibilities in the real world. Indeed, this has contributed to the brisk flourishing of businesses today.  In effect, companies have more data to process- which paved the way for data entry work to flourish. Data Entry is the cycle of processing and storing data. Likewise, it involves transferring files into a computer system which is crucial for any company. Accuracy and precision are very important in this process. However, most often than not, these factors are being compromised. We do not want that to happen, do we? So, how do you avoid this? Simple. Outsource and Hire Data Entry Professionals Today! When is the Right Time to Hire Data Entry Professionals? Data Entry is a menial cycle. A job everyone thinks anyone can do. Well, it doesn’t work that way anymore.  What started from simple encoding reached the stage of data collection and classification. Nowadays, data entry requires expertise and experienc...

Community moderator jobs spark widespread debate in online communities due to the idea of manipulating and curtailing speech freedom. In this age of social media, how do you strike a balance between community moderation and freedom of speech online? Do website moderator jobs limit free speech more than nurture the online community? Contemporary Chinese artist and activist Ai Weiwei said, “Without freedom of speech, there is no modern world, just a barbaric one”. This rings true in our world today–being defined by social media, feeds, comment threads, and online forums. However, being able to “say what you want to say” and the enticing concept of being heard under a veil of anonymity has become prevalent. The internet has transformed from being a channel for information dissemination to a battlefield of fake news and disputes. This gave birth to community moderator jobs that provide the much-needed regulation of free speech in the virtual environment. More than designing an engagin...

Now that the holidays are here, we as business owners and employers will find ourselves asking about the kind of holiday gifts every data entry assistant would appreciate. We employ our outsource tons of documentary and data entry tasks to these often overlooked, and unappreciated, but hardworking men and women. Now is the season of good cheer, it is time for us to pay back in a more positive way and help to let them feel that Christmas spirit seeps into their cubicle or working area. This is true especially if they work as remote staff who perform their data entry operator jobs right at home. Working at home , without the daily facetime interaction with colleagues, can get them isolated and feeling a little lonely. Reaching out to them by giving them holiday gifts can encourage them and boost their spirits. Send your Data Entry Assistant some love through goodies and drinks So, what holiday gifts do we give the data entry assistant who does a lot of data entry from home? A box of...

With so many things going on the internet, how would you know if the content you consume is true or just make-believe? Almost half of the internet users’ population are believed to be misinformed. Online moderation companies take the responsibility of cleaning the internet from fake news and other forms of offensive and defamatory contents. Some social media giants such as Facebook, Twitter, Instagram, and YouTube are accused of being biased in showing content for specific groups of users. How does an algorithm really work? What are its responsibilities on posting contents they feed the users? Read on as we walk you through the basics of social media platforms’ algorithm and how it affects users’ content consumption. How an algorithm works Basically, an algorithm is the way a computer executes a program using intricate logic and smart analytics in delivering content to its users. Each social media platform has different sets of criteria for choosing the kind of content for each u...

Brand loyalty and customer retention. These are the realities that keep a company productive, sustainable, and profitable, especially in today’s digital world. What made the market more competitive is that customers have a lot of choices today. If they don’t like one product or service, they can easily browse on the net or on the online marketplace for another. If they are curious as to which brands fit their needs, they once again take to social media and ask their friends’ advice. Business owners and solopreneurs recognize that they have to be on their toes, digitally speaking, if they are to keep their customers loyal to them. That’s why they need the support of efficient and market-savvy chat support process outsourcing. Live chat agents as brand ambassadors For a start, let’s take a look at what chat support process outsourcing can do for you for solopreneurs, online entrepreneurs, or a startup who is beginning to feel the heat of competition from the so-called big players. You...

If you are a marketer or a business owner, then it behooves you to find out the social media site that has the best internet content moderation policy. Chances are you have social media accounts that promote your brand. Facebook, Instagram, Twitter, and YouTube are the usual line-up that brands use. These are the sites, after all, that your target markets normally use, encompassing almost all demographics, from Baby Boomers to Zentennials or Gen-Z’ers. But recent news, especially those concerning Mark Zuckerberg’s company, has also driven home to you the importance of internet content moderation. This is something that your customers also look for. No internet user today will support the very idea of censorship, but at the same time nobody — not an individual, not a brand, not an advertiser — would want to see offensive content on a platform that they use. Any content that smacks of racism, bigotry, violence, hate speech, criminal intent or acts, just to name a few is considered a red...

Managing a virtual team for the first time can be very confusing, especially when you are not communicating as much. Hiring staff online requires effort from both parties, you and your employee, in making collaborative efforts  work . Having a Virtual Assistant Handbook, for example, can keep errors to a minimum and can help smoothen your collaboration. Why Have a Virtual Assistant Handbook When it comes to handling remote staff, it is crucial that you lay down all your expectations to come up with an agreement that is best for everyone. With standard guidelines, your internal process will be kept to its optimal performance and it will be easier to determine points for improvement. Here are some necessary items you need to put on your handbook. Introduce Your Brand When you hire someone who does not know a thing about your brand, it’s hard to keep things together . Sometimes, the output may be far from what you expected. Worst case scenario is, you’d have to revise everything you...

It is no secret that the internet is the most powerful business tool today and understanding how to use it to influence the way business is done will no doubt keep you ahead of the curve. This is something that the real estate industry completely recognizes with even leasing and marketing processes shifting from being on-site to mostly online. Almost everybody has taken to searching for homes on the internet, where the market to purchase a property is simply at their fingertips. Thanks to online marketing managers, real estate agents are increasing their online presence to feel the pulse of client appetite and tailor their strategy to changing client demands. In the past, home buyers relied on newspapers and real estate magazines to search for available listings. Now, while print still plays a part in the marketing process, digital marketing has taken the front seat with more and more real estate agents and brokers turning to hire online marketing managers for moderation and promot...

HOPLA means Home-based Organised Professionals Leveraging Agility. The acronym can give you an idea of how we differ from other outsourcing companies. Some of the advantages of outsourcing are known even to the new business owners who are still testing the waters. But our platform and our unique selling proposition (USP) are designed not just to lift the managed outsourcing load off your back. They can sharpen your competitive edge and assist you in boosting your business. We position ourselves as partners to your success. Advantages of Outsourcing As a business owner, what are the things that you look for in an outsourcing company?  Cost arbitrage is important. You value punctual, high-quality delivery of service. You farm off the tasks to an outsourcing firm and focus on building your business. That point of view simply offers the basics. HOPLA has set the standards higher in this business to give you the top-notch service you deserve.    A Dedicated Workforce First, our r...

With the growing number of work at home outsourcing companies worldwide, it’s completely normal to celebrate the holidays with the whole team in the virtual workplace . While there have always been occasional video call meetings , it happens very seldom that people meet online to chat about non-work agenda just like in physical offices. This Christmas season, you need not be like those work at home outsourcing company employees having a dull holiday season facing their laptops just like an ordinary day. But how do you celebrate the holiday season when you’re at home workmates are all trapped in the computer screens? Don’t fret because we will help you spread the holiday vibe just in time for the most awaited Holiday season! Arrange a work at home outsourcing team virtual party Get all the Santa hats and dress up in your quirky costumes! Video call conferences always have a reputation of being stressful with work-related conversations that come with it. This time, you can arrange a v...

When is the right time to hire a project manager? Is it when your projects are constantly over budget? Perhaps, it is when your team starts to lack motivation. Or maybe it is when you start missing your deadlines. More often than not, these are the signs that you are lacking a vital person in a team- a project manager. Many businesses nowadays do not find the need for them to hire a project manager. This is mostly true for startup companies. Thinking that they still do not have quite a lot of projects and offers, they prefer to invest their money elsewhere. However, as their company grows and as the number of projects increase, the need to hire a project manager arises. What is a Project Manager? A project manager is the overall in-charge for leading a project from planning to execution. Part of a project manager’s job is to manage the people, the resources and the scope of the project too. More often than not, an online project manager is not directly involved with the process of ...

Are you looking for the best social media marketer to help your company stay ahead of the marketing game? The best person to hire is ideally an experienced professional who can do the following: • Establish a solid brand identity • Schedule and post content at optimal times • Convert engagement to sales • Develop an effective social media strategy Most employers are satisfied with these skills and will settle with the best. But have you ever wondered what it would be like to hire an extraordinary social media manager? Who is an extraordinary social media marketer? The perfect candidate is ready for anything. They readily face challenges, such as changing marketing trends, intimidating competitions, and building strong connections. Their patience, dedication, and perseverance continuously contribute to the business’ growth and stability. An extraordinary digital marketer knows that their responsibilities do not end in planning, strategizing, and posting. Every day, they swit...

BPO companies and work from home companies have earned a good reputation for helping businesses by providing quality business process outsourcing services at low labor costs. However, you can only identify the good and bad effects of BPO services when you have actually worked with them. Reviews from credible sites such as Glassdoor can give you an idea BPO companies’ dependability and sometimes that’s enough for a starter. Read on as we give an overview plus more insider tips on working with BPO companies and work from home companies. The evolution of BPO companies Even before the power of tech made a drastic change to business operations, business process outsourcing has been around even before the internet. Back in the day, manufacturing companies acquire or “outsource” the help of a third party company for their supplies. Fast forward to today, business process outsourcing still promotes efficiency in the workplace through smarter delegation and focus on business’ core process...

Being an entrepreneur means never missing a beat in getting things done the right way at the right time. However, choosing to juggle business activities all by yourself can be overwhelming. Imagine feeling like your to-do list still looking undone even if you’ve been at it for an entire day. It can be frustrating to realize that you didn’t have the time to plan anything to grow your business. Good thing personal assistant outsourcing is a surefire solution to realizing your big picture ideas. Going beyond administrative work A virtual personal assistant offers a lot of services traditionally handled by in-house secretaries. They are skilled individuals who take on data entry, transcription, scheduling, email management, and other services. If you are thinking of delegating some of your tasks to one, it’s certainly a step in the right direction. Consider how it has been on a consistent rise in recent years due to the convenience it offers to businesses.   In fact, the popular...